WEB EXCLUSIVE ADVANTAGES
  • Best Rate
    BEST RATE GUARANTEE: We guarantee you the best price.
  • Wine Moment
    WINE MOMENT: We welcome you with a glass of wine when you arrive.
  • Room Upgrade
    ROOM UPGRADE: We give you a superior room, subject to availability.
  • Gastro discount
    GASTRO DISCOUNT: 10% discount in our Bar.
  • Early Check-in Late Check-out
    LOOOONG: Early check-in or late check-out at no extra cost, subject to availability.
  • Web services discount
    FULL EXPERIENCE: 5% discount on any extras purchased.
  • Shopping
    VIP SHOPPING: La Roca Village: VIP Card providing further savings on purchases in more than 130 boutiques.
  • Donation
    THANK YOU: 1% of your booking will be donated to the Fundación Doctor Clavel, an NGO that works towards treating neurosurgical diseases in developing countries.

General conditions

  • All reservations must be guaranteed by credit card (AMERICAN EXPRESS – DINERS CLUB – MASTERCARD/EUROCARD – CARTE BLEUE -VISA).

    If the credit card is not valid, or we have not received the bank transfer form, the hotel will cancel the reservation 24 hours before the arrival date.

  • No deposit required up to 10 days of stay and from 10 days on, 100% deposit required.
  • Check-in time: 14H.
  • Check-out time: 12H.
  • Children between 0-2 years: free of charge.
  • No pets allowed.
  • Late Departure Fee Policy: Until 6pm, we will charge 60€. From 6 pm, we will charge 1 day fee. – Cots are only available on previous request, as the hotel needs to check this availability. – Do not hesitate to contact with us in order to get more info.

Cancellation policy

  • Reservations cancelled 24 hours before the arrival date will not be charged to the guest.
  • All cancellations not done 24 hours prior to arrival or NO-SHOW (no presentation in the hotel) will be charged with the 100% fee of the first night (+10% VAT)