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Privacy policy

This Privacy policy applies to all websites and web apps that link to this policy and are published by HOTEL REGINA. If you have any enquiries about how we use your personal information, please get in touch with our head of privacy at privacy@grupopulitzer.com.

Information we compile                             

This section details the information that we can gather about you on this webpage and your access to the Regina Hotels loyalty club (hereinafter the Prize Club). We explain why and how we use it in subsequent sections. Membership of the Prize Club and others where we may collect information about you. Data concerning your booking In order to be able to confirm and manage your booking, we process all your personal information relevant to the booking, including billing information for the services included in the booking. Data concerning your Club membership In order to manage your Club membership, we process all your personal information relevant for this purpose, which consists of managing promotions and benefits included in the loyalty scheme and which will be applicable exclusively to bookings made through the official website https://www.reginahotel.com/ To qualify for these benefits, club members must be over 18 years of age. Three main reasons:

  • To manage your booking.
  • Improve and maintain performance: To provide you with the best possible user experience, we must ensure that the way we offer you our products and services works as they should.

  • To manage the benefits that, as a member of Prize Club, are granted in the bookings.

Consent for voluntary communications by the person concerned and to belong to Prize Club.

Information that we obtain through cookies and similar tools We use cookies (and similar technologies) and analysis tools on our websites in order to gather information about you. This information can be used to make the site perform better and to improve user experience. We provide detailed information on cookies and similar technologies in our Cookies Policy; examples include:

  • Your location: we use cookies to show the information on the most significant place for your location.
  • Your use: we use cookies to understand how our clients use our sites.
  • The device: we use cookies to understand the type of device you are using so you can view the best version of the site.

If you wish to manage your cookies, follow the instructions of the “How to manage cookies” section in our Cookies Policy. Web beacons We use web beacons on our webpages and in our emails. When we send emails to newsletter subscribers, we can monitor behaviour such as who opened the emails and who clicked on the links. This enables us to measure the performance of our email campaigns and to improve our characteristics for specific segments of members. Information on reservations Information on your reservations is collected through a secure payment portal by the company Mirai España, S.L. that sends us notification thereof through secure communication channels.

Legal bases for processing We only process personal information when we have the user’s consent or, in other words, when we have received explicit permission to process the personal information for a specific purpose. You have the right to withdraw this consent at any time. You may manage your preferences by contacting our privacy manager at privacy@grupopulitzer.com.

How we use your personal information We compile personal information for one main reason: To improve on and maintain performance: in order to provide you the best possible user experience, we must make sure that the way in which we are offering our products and services is working as it should be.

Who do we share your personal information with? We do not disclose your personal information to any third party except to comply with laws, court orders or other applicable legal processes and to impose or apply our terms of use, any subscription agreement or any of our other rights.

How long do we keep your personal information? A summary of how long we keep your personal data:

Data category Example Retention period Retention period
Billing information

ID, credit card number, postal address

5 years once you have enjoyed our services

Compliance with tax obligations
Contract Reservations Until necessary in order to provide the service contracted

Consent for voluntary communications by the affected party and belonging to the Prize Club.

It may sometimes be necessary to keep your personal information for longer periods of time in the event:

  • There is a legal requirement to keep it;
  • If we need the information for legal purposes or there is a legitimate commercial requirement to keep it;
  • To ensure that we do not contact you if you have so requested.

To keep your personal information secure We have the appropriate technical and organisational security measures to help to ensure that our users’ information is protected against unauthorised or accidental access, use, alteration or loss. Your rights In accordance with the data protection laws, you have rights associated with your personal data that we manage. These rights include:

  • The right to object to direct marketing;
  • The right to access the personal data regarding you that we process;
  • The right to request the elimination of your personal data;
  • The right to request rectification of your personal data.

You may exercise your rights by contacting our privacy manager at privacy@grupopulitzer.com. Where the Privacy policy is applied Where personal information is collected by HOTEL REGINA. Our sites may contain links to the websites of third parties that are not subject to this privacy policy. We are not liable for their content, use of personal information or security practices. If you have any enquiries associated with the processing of your personal data, please contact our privacy manager at privacy@gupopulitzer.com. Changes in the Privacy Policy This policy enters into effect on 27/0/2021. Any change that we may make to this privacy policy will be published on this page. If the changes are significant, we may opt to provide notification thereof by email or to indicate clearly on our homepage that the policy has been updated.